Privacy Policy

Krelpamx Servicios Financieros S.A. de C.V. (hereinafter "Krelpamx", "we" or "the company"), with registered address at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City, Mexico, and Tax ID KSF201015AB3, is responsible for the processing of personal data you provide to us. Your data will be protected in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, and the Privacy Notice Guidelines published in the Official Gazette of the Federation.

For the purposes described in this privacy notice, we may collect your personal data in different ways: when you provide it directly through our online forms, by email, or by phone; when you visit our website or use our online services; and when we obtain information from other sources permitted by law. The personal data we may collect includes: • Full name • Email address • Phone number • Information related to financial inquiries you voluntarily provide • Browsing and website usage data (IP address, browser type, pages visited, time spent)

Your personal data will be used for the following primary purposes, which are necessary for the provision of our services: • Responding to your information requests and inquiries • Providing you with personalized financial guidance and advisory • Enrolling you in our workshops and financial education programs • Connecting you with relevant social support programs • Complying with legal and regulatory obligations Additionally, with your prior consent, we will use your personal information for the following secondary purposes: • Sending you communications about new services, programs, and events • Conducting statistical analyses and studies on the use of our services • Inviting you to participate in satisfaction surveys

Krelpamx does not sell, trade, or transfer your personal data to third parties without your prior consent, except in the following cases provided by the LFPDPPP: • When the transfer is necessary for the fulfillment of a legal relationship between you and us • When required by competent authorities in the exercise of their functions • When necessary for medical prevention or diagnosis • When needed for the recognition, exercise, or defense of a right in judicial proceedings

You have the right to know what personal data we hold about you, what we use it for, and the conditions of use (Access). You also have the right to request correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it deleted from our records or databases when you believe it is not being used properly (Cancellation); and to oppose the use of your personal data for specific purposes (Opposition). To exercise any of these ARCO rights, you may send your request to privacidad@krelpamx.com or submit it directly at our offices. The request must include: • Full name of the data subject and address or other means to communicate the response • Documents proving your identity or legal representation • Clear and precise description of the personal data for which you seek to exercise any of the mentioned rights • Any other element or document that facilitates the location of personal data We will respond to your request within a maximum of 20 business days.

Krelpamx implements technical, administrative, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. These measures include: • Data encryption in transit using SSL/TLS protocols • Restricted access controls for personal information • Ongoing staff training on data protection • Regular information security audits • Regular backups of stored information

Our website uses cookies and other tracking technologies to improve your browsing experience. For more information on how we use these technologies, please refer to our Cookie Policy, available on our website.

We reserve the right to make modifications or updates to this privacy notice at any time, in response to legislative changes, internal policies, or new requirements for the provision of our services. Modifications will be available on our website www.krelpamx.com and, in the case of substantial changes, we will notify you by email.

If you have any questions or comments regarding this privacy notice or wish to exercise your rights, you can contact us through: • Email: privacidad@krelpamx.com • Phone: +52 55 8421 7930 • Address: Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City, Mexico • Business hours: Monday to Friday, 9:00 AM to 6:00 PM (Mexico City time)